Supervisory IT Specialist (Policy & Planning)

The Facility Chief Information Officer (FCIO) is the senior Full-time management official at the facility level and directs the IT Operations Service.
The FCIO manages and facilitates execution of VA Information Technology (IT) policies, standards, programs and budget for IT operations and maintenance functions at the field facility.
Provides technical and operational control and has supervisory responsibility over administrative and technical personnel in the accomplishment of these duties.
The FCIO reports to the Network Chief Information Officer (NCIO) within the Office of Information and Technology Field Operations organization.
The incumbent of this position actively participates in standardizing IT infrastructure operations to gain compatibility, interopernbility and resource savings.
Uses modem concepts to participate in the execution of projects designed to create business value and meet organizational needs.
Translates strategic plans and mission objectives provided by the Office of lnfonnation Technology into vision and guidance for V A Office of Information and Technology.
Exercises responsibility for execution of enterprise services and standards by providing an operational focus for the delivery of services within the facility that are required by the organization's customers.
Applies proven management principles, in addition to functional IT expertise, in the delivery of services.
Recognizes, anticipates, detects and responds when a business line or organizational direction change will have consequences for delivery of IT services.
Maybe called upon to represent OI&T's position when service levels are not met or when new IT services arc required.
Facilitates and leads the facillty in identifying IT requirements.
Participatce and facilitates in negotiations between OI&T and other VA Lines Of Business for unique service requirements that have an Enterprise impact.
Provides leadership and identifies technology opportunities that will have a significant effect on the Facility, Network or Region's ability to suppmt the customer base and perfonn its mission.
Provides guidance and direction to facility IT Operations staff to mainllrin excellence in customer service.
Develops improvements to implement new service approaches for supporting the VA mission and works toward identifying potential breakthroughs in new methods and technologies that offer significant advances in how IT services are provided.
Provides input to the Network.
Region and other Facility colleagues in structuring.
implementing, and monitoring safeguards to maintain the security and confidentiality of V A information.
This includes maintaining an effective system for protecting data from unauthorized release, deletion or alteration and for following applicable regulations, directives and instructions regarding access to VA information.
Acts as an advocate for IT requirements with Network and Region management to ensure services provided at the facility are acceptable to the Business.
Coordinates incident resolution and problem management at the lowest level possible within the organization.
Identifies and resolves root causes of problems that degrade delivery of essential services.
Submits corrective action recommendations to problems outside the Facility's ability to resolve.
Develops perfonnanee improvements in cost structure, workflow, quality management, etc.
for IT processes and systems.
Works in coordination with Facility management to improve the overall infrastructure and identify, program, and execute IT efficiencies throughout the Facility.
Manages perfonnance of service level agreements with Facility customers.
Work Schedule:
Monday - Friday 8:
00am - 4:
30pm Position Description Title/PD#:
49460

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